We recognise that accidents are stressful; more so when there are injuries involved. At One Stop 2U, we are committed to getting you back on your feet - financially at least, as soon as possible. This is why we place importance in processing your claims in a quick and efficient manner.
Upon receipt of a claim or possible claim against the insureds, notify One Stop 2U with the following basic information:
Description and extent of loss suffered by Claimant
Date of loss
Any demand letter from the claimant
Details of policy involved
Insured shall not in any circumstances admit the claim, make an offer, promise or payment to the Claimant without prior written consent from Insurer.
Insured/brokers shall immediately forward to Insurer any letter of demand or legal proceedings received from the Claimant.
Acknowledge receipt of the letter of demand and advise the Claimant's solicitors that Insurer has been notified and will be investigating the loss on a without prejudice basis.
If legal action is brought against Insured, Insured will appoint solicitors with the consent of Insurer to defend them pending determination of policy liability.
In any circumstances, the Insured shall not admit liability or enter into any negotiation with the Claimant or his/her/their solicitors without insurer's written consent.
Documents Required
Completed Claim Form
Police Report (Fidelity Guarantee & Professional Indemnity)
All cause papers i.e. writ of summons, statement of claim, statement of defence etc.
Letter of demand from Claimant
Any additional information and documentary evidence as may be required by us or our adjusters
Upon receipt of all relevant documents / information, a review and assessment of the said claim will be done and we will advise on policy coverage via a formal letter. If we are not able to confirm policy coverage at this stage, we would then advise of next course of action.
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